Check Out These Slick Wearable Tech Solutions for Your Next Event
NEWS
Our focus this week is the rapidly growing field of wearable technology and how it can make your next event an exciting, cutting edge affair. While we re not quite at the point where I can trust a t-shirt to screen my calls or renew my Hulu subscription, we are at an exciting innovative moment that is sure to change event planning in just a few short years.
In particular, we ve looked into 3 different devices that have been rolled out specifically for the events industry. These wearables are intended to make on-site event management a breeze, and provide event attendees with means to navigate spaces and exchanging information effortlessly. They can also provide with valuable data on how much information is exchanged and which areas of your event received the most engagement.
These devices even lend themselves to gamification, a hot buzzword in the making that refers to providing special incentives and achievements to event attendees as they meet each other and engage aspects of your event.
And as a bonus each of these wearables are environmentally friendly. They re reusable and most components in each are recyclable so there s no need to worry about them languishing in a landfill forever. That s some nice event greening for you!
So without further ado let s check out the Klik system:
PixMob s Klik system offers three different Bluetooth-enabled devices: a badge worn on a lanyard, a wrist band, and a button. All of these devices synchronize with each other and the Klik app, and all of these devices have plenty of empty real estate to showcase event and sponsor logos.
Klik lets your event managers handle registration quickly and easily. It allows them to update and change schedules and send that info to all your attendees in an instant. For your attendees, it provides an easy way to exchange contact information or provide instant alerts across a whole convention center. It can even allow attendees to receive notes from a discussion panel or a trade show participant. All it takes is a single swipe.
Here s a peak at the badges. They look like souped up versions of that pager you get at Panera Bread when you re waiting for a bread bowl to blow your daily calories.
The Klik family is also unbelievably low maintenance. They hold a charge for days and are rugged enough to withstand some abuse without incident. Think of Klik like Ron Popeil s Rotisserie set it and forget it.
I hope that reference resonated. I promised myself years ago that I would never get old and I think this is skirting the line. Let s press on.
Event Farm s EFx wristbands bear a lot of similarities to Klik. The EFx is a wristband system that communicates directly with an EFx app and allows any user to instantaneously exchange or collect information. They re also fully customizable with any brand logo.
EFx s wristband tech also allows you to set up payment systems for your guests to swipe their money away on impulse, and provides architecture in the app to manage product pickup. Want an easy way to make sure everyone at your open bar is supposed to be there? EFx has it under control.
We ve mentioned these PEEX earpieces in our article on SXSW panels but we ll go a little more in depth on their utility here.
These special earpieces are backed by Elton John, and have been rolled out for special testing and promotion on his current farewell tour. There are two things you need to know. First, this wearable tech streams high quality audio with extremely low latency. That means in a live setting you won t notice any lag between what you re seeing and hearing. Second, each setup also comes with its own equalizer that you control from your phone, which means any individual will be able to tune the sound of live or recorded audio to their personal preference.
Now, these completely make sense in a music context. If I m at an Elton John gig and my man kicks in to Tiny Dancer all I want is a crisp, clear listening experience free of surrounding color commentary and sing-alongs. The guy behind me that s 4 beers in, loudly describing his memories of Goodbye Yellow Brick Road on an 8-track is interesting but doesn t really add to the magic of the moment, does it?
But we also see a number of creative non-musical applications for these devices. As opposed to expecting your audience to be seated in a room for a panel discussion, what if they could roam about freely with the option of tuning in or out at their pleasure? What if you did away with PA s and allowed your audience to control and customize their listening experiences from their seats? Think of how easy it would be to make quick and easy announcements or provide additional information about your trade show straight to attendees. It also doesn t hurt that these gizmos look a lot cooler than Apple Airpods.
While you should definitely give wearables some serious consideration, remember not to fall into the trap that Google did with Google Glass 6 years back. Your audiences will be happy to have a very quick registration, an easy way to exchange or receive information, and they ll very likely be cool with you taking anonymous stats on how users navigated your event, but they won t want to be creeped on. Be upfront and honest with your audience about what to expect with this fun gear and I m sure they ll be psyched to be part of the futuristic experience.
Do you need some cool new tech at your next experiential event? Get it touch with us today and make that happen!
2018 Event Predictions
EVENT DESIGN, EVENT INDUSTRY
We re all looking to gain insight into 2018 forecasts, trends, and predictions for event management upgrades. As in years past, challenges abound when creating engaging events that excite and delight attendees, in a format (whatever that may be) that is seamless and fail proof.
Decibel Management has the rock-solid reputation of past successes, as well as some key lessons learned from past mistakes. We keep our eyes trained on new event trends to ensure that our clients and customers events remain buzz-worthy fodder for water cooler discussions.
We make a point to employ the different when it comes to networking, activities, and formats all meant to engage and delight, as well as tech advancements like AR and AI to enhance the human elements of your events. Event MB recently released a report on 2018 trends to look out for, which we ve catalogued here into Event Tech, Event Design, Social Media and Event Experiences.
Event Tech
Eventually, if not 2018, facial recognition software will add value to future events is through the power to read individual or group emotions, understanding how your customers feel by detecting and measuring facial expressions. It has the power to quickly capture demographics, record the attention span of an audience and help to understand what motivates and grabs their attention. Goodbye post-event surveys!
AR and AI will gain traction. Augmented reality and artificial intelligence were highlighted as two key technologies to keep an eye on. Experience new, computer-generated environments through virtual reality, augmented reality and mixed reality tools, which prove how VR can amplify engagement. Amplifying engagement is the theme of next year.
Design and Decor
More meetings and events are predicted to be taking place outdoors in 2018. This certainly changes design and decor trends, as we re seeing outdoor table settings, unique structures, elegant lighting that fits with an outdoor venue space. 2018 is also predicted to outgrow #PointlessPlastics. Consumers want sustainability, so event managers are doing away with plastic straws and other unnecessary one-time use plastics. Go green.
And go gold. Gold is shining to the top for event design and decor for 2018. Of course, seasonality will affect color palettes that are being used, but the prediction is that gold will come out on top, as a supporting color or as a staple.
Event Experiences
It s no secret that events took a focus on providing guests with experiences this past year. We no longer just want to sit in a conference room or a dining area; we want something to remember. As event managers, this adds a whole new aspect of creating thoughtful activations and experiential marketing. We know how small the human attention span is, and we re continuing to combat it with event experiences in 2018.
Social Media
Providing an experience to your event-goers is important, but you can t forget about your audience in the digital space. Treat your audience with some behind-the-scenes looks into the event and making your digital audience feel like they are part of something. Live tweeting, livestreaming, 360-degree images and videos 2018 is coming for you.
As event managers, we re naturally versatile, scrappy, and always looking ahead for the next possible opportunity. It s one of the many reasons our motto is, Yeah, we can handle that. Bring it on, 2018.
An Event Planner s Worst Nightmare: Inaugural Edition
BACKSTAGE, EVENT INDUSTRY, EVERYTHING ELSE, LIVE EVENTS, LOL, POLITICAL
5 Times Throughout History the Presidential Inauguration Didn t Go Quite According to Plan
The 2021 Inauguration is here. A day that changes history and this year certainly is a big one. While everyone has their eyes on Capitol Hill, our event planner vision has us peeking behind the curtain.
It takes a lot to plan a presidential inauguration, and as every event producer knows, events of this scale don t always go according to plan. We decided to take a fun look back at the epic fails (do people still say that?) from inaugural s past, complete with some of our own experiences sprinkled in.
#5 1865: Andrew Johnson was Hammered at the Inauguration
???????? 1865. At the second inauguration of Abraham Lincoln, Vice President-elect Andrew Johnson had the bright idea to manage a bout of typhoid fever with a giant jug of whiskey. He ended up absolutely hammered before the inauguration and was booted off the dais. (Sidebar: bummer social media wasn t around back then, after leaving office, he d have scored a sponsorship with EmergenC.)
Decibel has produced hundreds of events over the years, and we have thankfully only encountered this scenario a handful of times. Most memorably at an award ceremony for a government agency helmed by a Cabinet-Level appointee.
One of the winners came in hot + over-served, and when it was time to accept their award, they hip-checked the Secretary and commandeered the mic to give an acceptance speech even though no speeches were planned. ????
We needed to manage the situation with the least amount of disturbance. We queued up loud award music with our audio engineer, and ballyhoo with our lighting tech, and when the drunk awardee took a pause in remarks, we hit the cue, cut the mic, played the music, moved the lights, and our awesome ASM came out with the proverbial Vaudeville Hook maneuver to walk them offstage.
End result? Looked like it was planned. Yeah, we can handle that.
#4 1961: JFKs Lectern Catches Fire
???????? 1961: The inauguration of JFK. As the cardinal was mid-invocation, the podium caught fire. Turns out the electric motor used to adjust the podium s height shorted out.
The fire was quickly extinguished by Secret Service, and the inauguration continued without further incident, but srsly, can you imagine that After Action report?!
Rest assured, when we say Decibel s events are ????, we mean metaphorical fire never, ever literal.
#3 1873: The Champagne & Canaries Froze
???????? 1873: This is a sad one. It was so damn cold at Ulysses S. Grant s 2nd presidential inauguration in 1873, that the celebratory canaries (yes, that was a thing), froze to death. ????
The 16 degree windy weather had the same impact on the celebratory champagne. History books don t attribute Grant s frigid inaugural to the invention of fros , but that s a leap we re willing to take.
We ve encountered our share of adverse weather, from the double hurricane that hit while we were managing a bus tour in Florida, to the time torrential storms in DC dumped so much rain that we had to slice the roofs off a few tents to avoid collapse under the weight.
Decibel never compromises on safety, #period. We have developed a long-standing relationship with #WeatherDecisionTechnologies and have come to depend on their trusted, hyper-specific forecasting services. Through their team, we are assigned a dedicated meteorologist to stay on top of the situation for the total duration of our outdoor events.
Because if your event isn t a success, neither are we. So yeah, we can handle that.
#2 1973: Nixon s Bird Shit Remediation Greatly Backfires
???????? 1973: Understatement: Richard Nixon didn t care for bird ????. So much so, that he asked the route be sprayed with chemical repellent. Reader: that was not the move.
The poisonous chemicals resulted in a path covered with dead birds. (What is with dead birds & inaugurals??)
Let s be clear Decibel Events is highly environmentally conscious, and we love birds and animals of all kinds. We haven t nor would we ever use dangerous chemicals at our events, however, we have some experience with shit the discourse kind.
One of our recent large-scale virtual events was free and open to the public, so our client understandably, wanted a profanity filter in place. We worked with their internal counsel and social team to develop a comprehensive list of profane words.
The list not only included standard profanities, but also social media work-arounds (shit vs s h i t with spaces). Turns out that when we imported the CSV, it uploaded each individually spaced letter as a curse word. In other words, every word that contained an s was blocked. ????
It took our team nearly 24 hours to trace back why we were blocking so many non-profane words, right in time for the event to go off without a hitch. So yeah, we can f****ng handle that.
#1 2021: Due to the Global Pandemic We Are (Mainly) Virtual Again
????????2021: Yup, we re going virtual. Joe Biden s parade will be the first ever virtual presidential inauguration parade, due to COVID-19.
Inaugural planners say they re going to celebrate America s heroes, highlight Americans from all walks of life, and reflect the country s diversity, heritage and resilience.
We know first-hand that switching to virtual can create a new host of problems, but know that the Presidential Inaugural Committee shares in our yeah, we can handle that attitude.
Our advice to #prfirms #adagencies & #eventprofs: Tune in. Take notes. Democracy doesn t wait, and we don t either.
Bonus: Forklifts for Dead Horses
????????Bonus: This one is more of an urban legend, shared among #eventprofs in hushed tones .
Horses are a crowd favorite during the before-times presidential parade. But if one happened to pass away en route, everything could literally stop in its tracks.
Event planners prepare for this heartbreaking scenario with two forklifts on standby, and the fervent wish they re never needed. This is hardly a fun fact, and absolutely our worst nightmare, but yeah, we can handle it.
Let s talk about Iowa.
NEWS
Hopefully this won t become a theme, but we have another article related to ongoing crisis in event management here for you. 2020 has been a rush so far hasn t it?
Let s talk about Iowa.
Just to recap, the DNC hired small app developer and (I assume) sexy international crime syndicate Shadow Inc. to develop an app that caucus precinct captains could use to immediately report vote tallies at last Monday s Iowa Caucus. The hope here was that results could be shared swiftly and a winner could be formally declared before midnight. These hopes died when across the state volunteers reported the app freezing, shutting down repeatedly and not accepting information. This could have just been an unfortunate footnote to the evening were it not for the fact that the back-up phone hotline system also failed under the onslaught of phone calls. As these stories continue to develop, it is also becoming more clear trolls may have blocked the lines by posting the numbers on 4chan. And here we remain, on the day after the New Hampshire primary, without a final tally.
Image from The Wall Street Journal
Much of the initial criticism after the fact was focused on Shadow Inc. and stemmed from short development times and small budgets. If you re an app developer for whom a tight budget, a small full-time staff, and production crunches have never been an issue then congratulations, you re not a developer at all. You are in fact, a unicorn (and possibly just lying to yourself). We see this as being unrepresentative of all the issues that would have caused a systemic failure of this magnitude. So, we d like to be constructive here and turn the Iowa Caucus into a teachable moment for any of you out there wondering how NOT to let this happen to your firm and your custom event builds.
Decibel does provide our clients with these types of new software solutions. We haven t taken a swing at a caucus, but we re in the same ballpark with network spanned and synced iPad displays, Twitter-powered water fountains, and custom registration systems we have direct experience bringing these types of builds successfully to our clients.
We re offering you our interpretation of what went wrong here by providing 5 things for our clients to consider when searching for and working with the right company for their next archaic voting scheme or experiential build.
- Collaboration.
Every App, line of code, and keystroke needs to be a collaboration from the top down. The outcome here was SUPPOSED to be a successful caucus and yet, that focus seems to have been forgotten. Yes, the App may have had a coding error or not been properly tested or rolled out. However, that should NEVER have been the fail point. When working with a properly collaborative team with the focus on the end product (a successful caucus) the backup plan should have ALWAYS been solid. Both failed, which suggests a lack of planning from much higher up in the chain. Shadow Inc. had issues that cannot be ignored, but simply passing the buck and blaming them does not actually get to the source of what went wrong. With the right backups in place, the app could have been a 100{04d9822e7d95da125d508d8e1efbcf2edc79acd8aec1f0bbdcbd6a6f684f9bb3} failure without affecting the end goal. - UI & Adoption
We re talking about the environment where interaction between humans and machines occur. While we at Decibel have not had the chance to review the app directly, UI is popping up in the conversation a lot. In the events industry, it is always important to know your audience. Reports of some precinct captains still using flip phones and even trying to download the app onsite just tells us all of these possibilities were not considered in advance to ensure the UI would work for the actual user. This gets into our next point, the need for time and testing.
- Timelines
From everything we are hearing, the App was rushed to market. This New York Times article suggests it came together in the past two months. This is such a compressed timeline to concept, develop, test, revise, test, deploy, educate, and validate that we can t imagine there weren t corners cut. You cannot skip these steps.Could it be done in two months? Sure. If you re Epic Games and have warehouses of beleaguered software engineers chained to desks to crank out a new Fortnite build every month then anything is possible. But from the total money spent here, it seems that this was not the case. There needs to be enough time to test and validate. For something as critical as a presidential election, even a software check that each caucus location had downloaded the app and run a test was absolutely doable but not implemented.
- Saying NO.
While we move mountains to produce out of this world events for our clients, there is a time to say no. We don t like it, but occasionally it is important for us to be good counselors to our clients and save them from themselves. You know what we mean. Sometimes clients don t take our advice, and there will always be a vendor in the lurch willing to undercut a price or schedule to get a gig but when you re working on something as big as the Iowa Caucus, winging it is wildly irresponsible. We re more inclined to be upfront so that our collaborations have a strong basis in mutual trust. It s hard to say no, but it is the right move in some instances. - Training & Tutorials
According to this WSJ teardown, training tutorials for the App weren t fully rolled out until a few hours before the caucus was underway. One thing that we ve learned is that it s much more difficult than you d think to write clear, comprehensive instructions without fully understanding your intended audience. This adorable video presents a great example of everything that can go wrong when you don t fully think through explaining how to prepare something as simple as a PBJ sandwich. Without providing effective training and tutorials to volunteers in the Iowa Caucus, Shadow Inc. and the DNC were absolutely asking for trouble. Any time you expect to roll out a new App or program, no matter how intuitive you think it might be, there should always be experts on hand to troubleshoot all inevitable unforeseen usage issues.
Are you looking to organize a caucus or hopefully something more straightforward and attuned to the modern era? We can handle that! Get in touch with our wonderful team today to get your next big event underway.
The Decade of Decibel
BACKSTAGE, EVENT INDUSTRY
2017 is a big year for us. Over the past ten years, we ve produced, managed, and staffed countless events, building our expertise in the large-scale event industry. Above that, we ve built a reliable network of vendors, venues, and a hardworking staff to make all this possible. To mark the 10-year anniversary of Decibel Management, we re shouting out our flagship events throughout the years. This is the Decade of Decibel.
2007
Fred Thompson for President 2008
Fred Thompson was Decibel Management s first client. CEO Dave Sonntag was hired as Fred s body guy (See Charlie from West Wing). He traveled along with Thompson from November 2007 until he withdrew from the race in January 2008. The Fred Thompson campaign included an amazing team, and may be the best boss Dave has ever worked with.
2008
Boo to the Flu with Clorox and Ketchum
We partnered with Ketchum and their client, Clorox, to raise awareness for flu prevention. And there s no better way to raise awareness than a mobile bus tour. The Clorox Boo to the Flu bus brought flu vaccines, prevention tips, and kid-friendly activities across America during the month of October, just before flu season strikes. We developed, planned and executed the bus tour for Ketchum and Clorox to give away flu shots!
2009
Crystal Light WaterWay Challenge with Ketchum, National Small Business Week with the U.S. Small Business Administration, and the Library of Congress National Book Fest
2009 was the breakout year for Decibel Management, so we couldn t pick just one event for this year. It was our first National Book Festival, National Small Business Week, and yet another mobile tour, this time for Crystal Light. 2009 was full of lots of travel, branded Volkswagen Beetles and managing crowds of die-hard fans of Nicholas Sparks and Judy Blume. In many ways, our events this year set the stage for our annual events we look forward to every year. Thanks to our awesome clients and vendors for making this all possible.
2010
Wright Patterson AFB TATTOO Air Show and Concert
We planned and produced the stage design, build and live event for 2010 s Wright Patterson Air Force Base Air Show and Concert. The military celebration took place at the National Museum of the U.S. Air Force and included aerial shows and musical guest .38 Special. We handled all the front of house support, lighting, large stage and roof grid, and audio for all 85,000 attendees.
2011
DoubleTree by Hilton Cookie CAREavan with Ketchum
To celebrate DoubleTree by Hilton s 25th Anniversary, we took their signature chocolate chip cookies on a road trip across America on the Hilton Cookie CAREavan Tour. 25,000 of them, to be exact. The crew hit 50 cities in ten weeks, handing out free cookies to celebrate, including some surprise stops to charities along the way.
2012
Above the Influence Red Carpet (MTV with Fleishman Hillard)
As part of the Above the Influence initiative, MTV challenged teens across the US to submit a video on how they could make the most of a weekend in their hometown. The CHIPS (Community Helping to Inspire People to Succeed) teen group from Essex, Vermont was chosen out of hundreds of submissions, so we transformed Essex Junction High School into a red carpet event. The event included a branded backdrop, photographers, speakers, and appearances by elected officials. We were honored to put on an event for a deserving cause that encourages students to stay above the influence of drugs and alcohol.
2013
Sesame Street at the White House
This was another feel-good event for our crew. Sesame Street teamed up with the White House Office of Public Engagement on their campaign Little Children, Big Challenges: Incarceration to reach out to kids with one or both parents in prison. Administration officials joined Sesame Street characters (cue Cookie Monster) at the White House launch videos to help children deal with the challenges of having incarcerated parents. We handled all monitor mix, video, and event management leading up to the event.
2014
Shire iPad Wall
The project: An interactive iPad Wall for CDMPrinceton and their client, Shire. We worked alongside M1 Interactive and created 40 networked iPads that were both spanned and synced and installed on a wall for Shire s booth at American Academy of Ophthalmology Conference in Chicago and the American Academy of Optometry in Denver in 2014. The iPads featured synchronized, spanned content, and touch interaction for audience engagement. Check out the video on how they work.
2015
H&R Block with Ketchum
Since American taxpayers who filed their own taxes left one billion on the table in 2013, we teamed up with H&R Block in 2014 to give America some of that billion back. The campaign: Get Your Billions Back America. We built a giant machine with hidden cameras, filled it with cash, and travelled 8,000 miles to six cities across the country to give people free money. Oh, and the H&R Block spokesman came along too. Reactions were priceless.
2016
Horatio Alger Association with Linder and Associates
Our CEO David Sonntag was brought in as a producer to assist with New Member Outreach Talent, Speaker and Entertainment Coordinator. We worked alongside a great client and a fantastic crew. This was an unbelievable event to have even a small role, and we re glad we continued this into 2017.
2017
Spectrum Cooking Tour with Ketchum
Our crew just departed for the Spectrum Cooking Tour in partner with Interfuse Communications. We re travelling across America in yet another mobile tour, this time with celebrity chef Marcus Samuelsson. Stay tuned for updates from our crew on the road!
Event Industry Re-Opening Resource Documents
BACKSTAGE, EVENT INDUSTRY, TIPS & TRICKS
For Event Professionals During the COVID-19 Pandemic
We invite you to download, review, and share.
How is the Music and Events Industry Coping with the Coronavirus in Beijing?
NEWS
We were planning to drop an article this week about wearable technologies that will make your next event rad, but that s sidelined to bring you something much more now.
As it happens, our blogger is an American who has living in Beijing for nearly a decade (hey, what s up guys?) and has spent the past 5 years organizing music, art, and brand events in the city. Beijing is unsurprisingly a challenging environment at the moment, and we thought it d be interesting to get his take on how the city and events industry there is reacting to the current health crisis.
If you ve been living under a rock for the past few weeks (scooch over, please let me join you under that rock) you might have missed out on the Wuhan Coronavirus. Just to recap, a new easily transmittable virus emerged in the central Chinese city of Wuhan less than 2 months ago and is now running wild across China and beyond since the emergence of the virus coincided with China s major travel season: The Lunar New Year. This is basically a perfect storm in epidemiological terms.
China has taken extreme but understandable measures to try and contain the virus s spread in Wuhan and its home province of Hubei, effectively quarantining the entire region by restricting all travel in and out. However, this is not the only place where China is seeing lockdowns. Most cities in China have implemented their own restrictions on public interaction. Schools, dormitories, and most workplaces have been ordered to remain empty until anywhere from February 10th to indefinitely at the national level, and some cities and small towns voluntarily taking more extreme measures to protect themselves from the virus s reach.
I don t want to downplay the importance of protecting the nation s public health in the least, but as an event manager here, my concerns and those of my peers in the same industry are turning more and more towards the massive economic consequences these restrictions will have over the coming months.
In China (and increasingly internationally), Beijing is known as a creative hub. Beijing is home to dozens upon dozens of bands and DJs who are supported by a number of large and small professional venues. If you re a brand like Converse or Vans you make exclusive event deals with these venues and associate yourself with bands. If you re a national or international brand looking for a product launch and want local young people to think you re cool you reach out to a local promoter to get a major local DJ for your event. More or less.
But if performers and audiences either can t return to the city due to public health restrictions, or are too afraid to attend a public event, or are short on money after being out of work, then down the line the creative culture in Beijing could encounter some real trouble. If the health crisis continues past February, it s likely that some venues or performers will be unable to weather the extended lack of revenue and be forced to throw in the towel.
Just to give you a better idea about the situation for the music and events industry in Beijing, I spoke to two major venue owners and a rising local band to see how their livelihoods are being affected by the coronavirus. I m intentionally leaving identifying information out so they don t get flack for speaking out, so here s three anonymous vignettes:
- All our gigs in February have either been canceled or postponed. The situation is serious and we don t want anyone getting sick. Besides that, audiences and promoters are afraid of attending anything. We ll have a considerable loss and it might go on beyond February, but eventually things should be fine.
- The virus epidemic has had uncontrollable, bad consequences to venues in Beijing and across the whole country. All our recent events? nearly all our February events, and even some in March and April have been canceled or postponed. The epidemic is of course unpredictable, and the situation is uncertain.
This could eventually lead to extreme operating pressures on most venues. We re still expected to pay fixed expenses like rent and wages, but without any money coming in. No shows means no cash flow.
I haven t returned to Beijing yet, so I can t speak much about the current restriction policies there. Apart from closing schools, delaying work return dates, and monitoring body temperatures on public transportation we haven t received official restrictions for music venues.
- Compared with the general population, the number of confirmed cases in my hometown (Heilongjiang) is large. For us, it is currently impossible to enter or leave the city. The highway and train stations have been closed off. Cars and street vehicles have also been banned. Occasionally you ll see some people shopping on the street.
Three members of my band are here, while one is in Szechuan. Right now, we re worried about whether a tour we have planned in late March can still happen.
Live music is greatly affected. Oddly enough, I ve seen a lot of bands livestreaming their shows or sharing videos of past shows they ve performed. I think this might be an interesting opportunity for change. Everyone is thinking about new ways for music to survive and reach audiences.
It s still too early to tell how the events industry will be affected in China in the long term, but we do see one major change to the events and live entertainment industry already underway: the reliance on livestreaming and social media technologies as a stand-in for physical attendance. Livestreaming tech here is being treated like a public health necessity, and we suspect even long after the coronavirus s presence has been mitigated, many parts of the events culture will have partly or fully adopted digital mediums for event engagement and continue to use these formats to keep their audiences feeling at ease. This could be the impetus for a slew of partially or fully online events venues, or kickstart new ways to participate in live events from the safety of a bedroom. As the situation unfolds, we ll be sure to keep you updated on how the industry handles these new uncertain realities in China s capitol.
Streaming and Video-Hosting Services in the Largest Consumer Market in the World
NEWS
Now thus far we ve mostly focused on how you can reach new audiences with livestreamed events as a way to offset losses from a lack of live event marketing. But we can take this one step further. With livestreaming you can fully untether yourself from traditional event constraints like geography when courting new audiences. You could be extending your reach from the west and into other national markets, like China, using livestreams and VODs.
How could you be taking advantage of streaming and video-hosting services in the largest consumer market in the world? Our article this week offers a brief overview of the streaming and video-hosting platforms available to you in China.
But first, a few caveats (there s always a catch!).
- This isn t quite as straightforward as setting up a YouTube account. Language differences are an obvious roadblock preventing Western companies from using Chinese video and streaming platforms.
- There are time differences to consider. Don t forget that while geography now means nothing to you, the unrelenting march of time will always be a factor. For example, if you set up a livestream at 1 PM EDT on a Sunday, it would be 1 AM on Monday in China s single time zone. The likelihood you d make a splash at that time is pretty low.
- There are a handful of laws that limit your participation as a foreigner or a foreign company. We re not just talking about topics and imagery that are off limits, we re also talking about streaming platforms that you are barred from streaming on because you re not a Chinese citizen.
We don t want to dissuade you from bringing China into your event strategy, but rather motivate you to be strategic. Maybe timed-release VODs would be a solid addition to or substitute for livestreams. Maybe working with a Chinese firm, a KOL or KOC could be a workable strategy. Maybe your company already has partners in China that could be drawn into the mix. You have options. It ll just take a bit of work.
We re happy to say that Decibel does have the language resources and knowledge of the Chinese market to work a China strategy into your virtual event plans, so if you re enticed drop us a line.
Anyway, here s a very brief overview of China s livestreaming platforms and user behavior. Chinese citizens have a number of options when it comes to producing or consuming livestreams.
The Chinese digital environment was already heavily geared towards livestreaming even before the COVID-19 crisis began, with the most popular and abundant being more or less, informercials. Services like Douyin (which you know as TikTok), Kuaishou, and Little Red Book all support direct livestream marketing for products on Taobao and JD.com (Amazon equivalent marketplaces). Everyone and their grandmother (literally) are in on this. Spending a couple hours and a wad of cash on product livestreams after work is a 50 billion dollars a year national pastime.
Platforms like Momo (formerly a dating app), and Yizhibao are more geared towards a variety of livestreams. There are plenty of products being hawked (in particular makeup on Momo) but you ll also find streamers who retain large audiences simply by being unusually hot, hosting live cooking demonstrations and wine tasting, singing while being unusually hot, or playing video games.
Unfortunately, these platforms are exclusive to Chinese citizens. As a foreigner you re more than welcome to spend your money and watch, but you re forbidden from hosting your own streams. Story of my life in China.
So, what platforms can you use? Could you just use something like Zoom to reach China? For now, yes. Although if history can tell us anything, it s that China s recent step to ban Chinese citizens from hosting chats on Zoom is pretty much the first step towards an outright ban (once a domestic clone rises to replace it). Using Chinese platforms like Youku, Bililbili, or Kuaishou are your safest bet. These services are owned by major Chinese companies (Alibaba, Tencent, and Bilibili Inc.) who are out to displace Western behemoths like Google, so China won t be undercutting them any time soon.
Alibaba s Youku is a video-hosting and livestreaming platform that s equal parts Netflix and Youtube. It s just as easy to browse your favorite TV shows as it is to watch a live streamed video game or music video from your favorite local artist. VODs and livestreams on Youku can be monetized with ads so you have the option here to draw some revenue as long as you pay for premium access. Livestreaming is possible, but requires a verification process in Chinese and Chinese bank account to support your premium account.
BILIBILI
Bilibili is pretty similar, but most popular with the under-25 crowd which is why it s worth some attention. Bilibili used to be more geared towards fans of Manga and animation but now casts a much wider content net. The self-posted videos on here are less consistent in their quality than Youku but offer an extremely cool feature user comments are time-stamped to particular points in the video, so that those comments can across the video at the appropriate time on each viewing. This feature helps to keep conversations alive and draw comments and attention long after you ve posted your content. Bilibili is currently focused on video-hosting, but as everyone and their mother are getting into the livestreaming industry in China, it won t be long before Bilibili throws their hat into the ring as well.
Kuaishou is Tencent s version of Instagram (you ll find it in your app store fully in English as Kwai). You can take short videos and photos and apply tags just like on Instagram and livestreaming is available to users hawking goods from Taobao stores. Kuaishou is a newcomer, but as its been marketed heavily towards smaller cities in China (all the ones you can t name off the top of your head), it offers great opportunities for foreign brands to market towards a largely ignored youth market.
Right now, we re preparing a podcast that further addresses the challenges of and opportunities in extending your virtual events into the Chinese market. Do you have any questions you d like us to answer? Reach out today!
SXSW Panels Round-Up!
NEWS
Austin s South by Southwest (March 13th -22nd) has become much more of a destination event for fans of music and film in recent years, but its conference remains critical for cutting edge takes on UX design, social technology and marketing. The schedule and abstracts for the conference panels are up and we ve spent the last couple of weeks browsing the amazing offerings. Here s just a handful of the super cool speaker and panel sessions we found that pertain to events.
1: CANNABIS & YOUR EVENT: ELEVATING YOUR EXPERIENCE
Abstract: The integration of legal cannabis into the live events industry is one of the fastest growing partnerships happening today. In a conversation about this fascinating relationship, panelists will discuss the current state and future of cannabis at events, and how to bring cannabis to your event, from music festivals to eSports tournaments and more.
With cannibas now legal in 11 states including the District of Columbia, it certainly stands to reason that there should be new above-the-books ways to professionally incorporate cannabis into your next event. I doubt anyone reading this article has a problem with an open bar is this really this much of a far cry from that? A lot of weight is added to the panel by the inclusion of Axiom Advisors. Axiom are renowned on the West Coast as consultants to major companies on public policy, technology, infrastructure, cannabis, you name it. If anyone is approaching this topic holistically and thoughtfully its them.
2: THE NEXT FRONTIER IN OMNICHANNEL MARKETING
Abstract: Your events create engagement, excitement, and connection. During this time, they are the most immersive and effective marketing channel your organization has. So why has it proven so difficult to integrate events into your omnichannel marketing strategy? New technologies are making it possible to provide a seamless, personalized brand experience at every customer touchpoint including your event experiences. In this session we will explore how event marketers can deliver more value by extending attendee engagement year-round and bringing events into their omnichannel strategy.
Here s an awesome speaker event hosted by Eventbase. Eventbase have the sickest multi-purpose events app in the industry. Whether you re pulling together a corporate event, tradeshow, or conference, Eventbase lets you assemble a unique app specifically tailored to help you and your audience keep track of everything and stay organized. As an event organizer you can even pull in some great data analytics on event traffic and user experiences as well, which is invaluable information to stay connected with your audience well after your live event wraps up. Omnichannel marketing is Eventbase s wheelhouse. We re looking forward to getting more info about seamlessly integrating digital and real-life event experiences for consumers from this session.
3: HOW TECHNOLOGY WILL ENHANCE LIVE EXPERIENCES
Abstract: Live events are at the eve of their digital disruption from augmented reality to virtual reality, in this session, David Johnson, COO of music tech startup PEEX, will examine how fans are wanting immersive live experiences more than ever, and how technology is driving this. Live events are the closest connection fans will ever experience with artists David will discuss how technology will help make that experience even more connected and personal. Although technology can t and shouldn t replace the emotional journey of the live experience, David will explain how it can and should serve to enhance and augment its reach, quality and impact.
This isn t the last time you ll hear about PEEX on this blog. We actually have a cool article on wearable technology in the works for next month that will go more in depth about their special gadget. Whereas many in the experiential events industry are focused on creating unique visual experiences, PEEX is focused on making the sound of your next conference or stadium rock show as personalized as possible. Their special earbuds not only stream audio directly from the stage to your ears without latency, they allow you to use a personal 5-band EQ to fiddle with the levels and make your own concert experience sound better than the real thing. We re looking forward to this unique audio-focused take on mass personalization.
4: MIND JOURNEYS: DESIGNING FOR COGNITIVE UX
Abstract: Our brains don t experience events objectively. Our brains filter everything we encounter through a lens of biases, needs, goals, feelings and prior experiences, creating an impassable chasm between the event and our conscious experience of it. While behavioral economics has attempted to understand the brain s filtering mechanisms, experience design has largely remained focused on documenting the practical and emotional journeys, ignoring our underlying mind journeys. We ll explore how principles of behavioral economics can be combined to recognize, and even nudge, a user s mind journey through Cognitive UX. We ll wrestle with dark patterns: when does nudging become hacking? We ll show how thoughtful Cognitive UX can help brands create deeper and more meaningful relationships with users.
This likely trippy panel is hosted by Huge Inc., a far-reaching but eccentric and trendy UX Design & Marketing Firm based in Brooklyn (surprised?). Consumer experience is a key focus of any event. We don t want our audiences to simply enjoy their experience, we want to leave a strong impression that can translate into a stronger consumer/brand relationship later on. Huge Inc. is at the forefront of experimenting with fresh ways to engage and retain consumers from opening their own special caf , to maintain their own publication on digital design. We can trust they can name check concepts like behavioral economics and have the chops to back it up.
Was this pretty far out? Keep track of SXSW s panels here for some bleeding-edge concepts to integrate into your next event. If you suddenly feel inspired for your next event, don t fight that feeling, get in touch with us to day and get those ideas rolling!
How to Make a Splash in Your Next Livestream
NEWS
The NFL s fully virtual 2020 draft wrapped up yesterday. For anyone who doesn t do sports, a pro draft is a lot like picking kickball teams in middle school gym class but instead of friendships there are multi-million-dollar contracts on the line. Under normal circumstances this event doesn t typically draw the same level of viewership as actual on-the-field competition. You can count on the die-hards, and football-starved fans who ll check in to get their fix.
But not this year. The 2020 NFL draft smashed all previous viewing records with 55 million viewers across various ESPNs, ABC, and the NFL network. Here is ESPN s stats flex:
Each day of the 2020 NFL draft set records, the league said. An average audience of more than 15.6 million viewers watched Round 1 on Thursday, up 37{04d9822e7d95da125d508d8e1efbcf2edc79acd8aec1f0bbdcbd6a6f684f9bb3} over 2019. More than 8.2 million watched Rounds 2 and 3 on Friday, up 40{04d9822e7d95da125d508d8e1efbcf2edc79acd8aec1f0bbdcbd6a6f684f9bb3} over 2019, and Saturday s coverage of Rounds 4-7 averaged more than 4.2 million viewers, up 32{04d9822e7d95da125d508d8e1efbcf2edc79acd8aec1f0bbdcbd6a6f684f9bb3} over 2019.
This year the NFL fully embraced their lock-down circumstances and opted for an entirely virtual, completely unconventional media spectacle in the form of hundreds of live feeds from the homes of players, coaches, commentators, and fans across the United States.
This concept was so cool that the core of the event (the draft itself) were eclipsed by all the color of seeing everyone s quirky home war rooms. And there were hijinks! Bears GM Ryan Pace set up 7 monitors in his dining room and briefly lost his feeds when his wife vacuumed and pulled out all the cords. Seahawks GM John Schneider had walls in his house taken down to mount 25 monitors so he could view feeds and surveil Gotham s cell phone signals to locate The Joker at the same time. Patriot s head coach Bill Belichick said screw it and let his dog handle things because he has literally nothing left to prove:
Bill Belichick s House
Now that attempt at trading Tom Brady to the 49ers makes a lot more sense.
These types of hiccups were expected, and we suspect, actually counted on to make the draft memorable. Rather than detract from the event s goals they actually add a certain realness, variety and a human element that attracts people like me who watched despite having zero investment in the draft itself. It was all the more remarkable to watch live feeds from the homes of players and their families who crowded around webcams to celebrate picks.
So how in the hell did they pull this off? Which masterminds should receive all of our jealousy and admiration?
The NFL had been flirting with virtual in the lead up to the draft already. Even initial prospect player meetings, which normally take place in person, happened over Zoom for the past month. This presented new challenges for GM s who are trying to determine whether a potential player will be a huge pain.
The virtual draft required a big effort on the part of the NFL and event organizers, who had to outfit hundreds of homes with additional routers, generators, and other IT gadgetry to manage hundreds of simultaneous live feeds:
NFL commissioner Roger Goodell announced picks from a studio in his basement, with more than 600 camera feeds in the homes of 85 draft prospects, 32 head coaches and general managers, as well as fans and college football coaches.
The NFL shipped two iPhones one Interview camera running native apps like FaceTime for TV interviews and the congratulatory virtual hug with the commissioner and one Always On camera running the Larix Broadcaster app and coordinated by Amazon Web Services that will showed players and families waiting to be drafted and their reaction once their name was called. One big potential bottleneck was simply the bandwidth at the players homes. If they were in an area without reliable, high-speed Internet access, quality would suffer. Because of that, prospects were asked to get in touch with their internet provider to try to increase their bandwidth.
Among other fascinating details found in this behind the scenes video, we learned the NFL actually sent special mobile phone production kits to potential draft picks, coaches and GMs to set up at home. They look pretty similar to our own recommendations for home livestream setups that we shared earlier in the month:
The NFL even had 3 call centers set up to manage feeds from these mobile setups. Here s the chart they used to keep track of them all:
Video feeds
Clear as day, right?
In addition the NFL feeds, The Famous Group curated somewhere north of 1000 fan feeds which were displayed on background monitors to approximate the experience of a live in-person crowd. The Famous Group have been working with the NFL to produce the Super Bowl since Super Bowl 40 and have staged the in-person drafts for the past few years. These were the guys behind that totally wild augmented reality raven when the Ravens clinched the AFC North in December. It s no surprise to us they were involved here too.
So, are you organizing a draft? Get in touch with us today and we ll help you realize your dream of viewing live video feeds of all of your current and future employees in their homes!
